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Can I cancel my order after I've made a purchase on the website?
Yes, you can. We offer order cancellations up to 24 hours after purchasing. So if you change your mind within that time, send us a message and we'll cancel and refund you in full as soon as we get your request.
How do I return or exchange an item?
We have a 7-day return policy which starts as of the moment our package is delivered to your address. We will accept returns for all undamaged items within 7 days to make sure you are happy with your purchase.
At Zapadore we take great care in selecting, handling and shipping each of our products. If you need a return, please send us your request via our 'Contact Us' page and we will respond within 48 hours to assist with the process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.
After messaging us about your return, please wait for instructions about shipping labels, and how and where to send your return packaging. Items sent back to us without first requesting a return or proper labelling will not be accepted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What types of Payment do you accept?
We accept all standard payments such as major credit cards (Visa, Mastercard, American Express) and Paypal. Depending on your location we also offer a variety of locally popular payment options. Please check our variety of payment options available to you in our check-out page after entering your address information.
What are your shipping options?
We offer standard shipping on all our products. Almost worldwide, our shipping is free. Some destinations have an additional charge, and upon request we can offer you Express DHL shipping on most of our collection for an optional additional charge.
What if the item I ordered arrives broken or damaged?
We have a 7-day return policy which starts as of the moment our package is delivered to your address. We will accept returns for all undamaged items within 7 days to make sure you are happy with your purchase.
At Zapadore we take great care in selecting, handling and shipping each of our products. If you need a return, please send us your request via our 'Contact Us' page and we will respond within 48 hours to assist with the process.
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
